Terms of service

Last updated: October 2026

1. Agreement to Terms

By accessing or using the website operated by Reach Realm d.o.o. (“Reach Realm,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree, please do not use our website.

2. Services

Reach Realm provides digital marketing services for e-commerce brands, including but not limited to paid advertising management, email and SMS marketing, and conversion rate optimization. Specific deliverables, timelines, and fees are outlined in individual client agreements.

3. Calls, Call Recording, Text Messages and WhatsApp

When you send us an enquiry, book a call, or ask us to call you back, we may contact you about that request by phone, email, text message (SMS), or WhatsApp. Calls with us through our business phone system are recorded, and we tell you at the start of the call that it is being recorded. Recordings are transcribed and summarised with AI notes, as described in our Privacy Policy. If you do not want a call recorded, tell us at the start of the call.

SMS terms

Program: Reach Realm enquiry and booking messages. If you opt in, Reach Realm d.o.o. sends text messages to the mobile number you provided about your enquiry and booked call, such as confirmations, reminders, missed call notices, and follow ups, plus occasional updates about our services.
How you opt in: by ticking the optional text message consent box when you book a call at reachrealm.com/book-a-call, by ticking the consent box on our text updates sign-up page at reachrealm.com/text-updates, or by otherwise agreeing to receive text messages from us. Consent is not a condition of buying any goods or services.
Message frequency varies.
Msg & data rates may apply.
Opt out: reply STOP to any message at any time. You will receive one final message confirming you have been unsubscribed, and no further messages after that.
Help: reply HELP to any message, or email hello@reachrealm.com.
Carriers are not liable for delayed or undelivered messages.
Privacy: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

If you message us on WhatsApp or agree to be contacted there, we may reply and follow up about your enquiry on WhatsApp. Reply STOP or block our number at any time to stop WhatsApp messages. WhatsApp is provided by Meta and its own terms and privacy policy also apply.

4. Use of the Website

You agree to use this website only for lawful purposes. You may not:

Use the site in any way that violates applicable laws or regulations
Attempt to gain unauthorized access to any part of the website
Use automated tools to scrape, crawl, or otherwise extract content without our written permission
Transmit any harmful code, viruses, or malicious software

5. Intellectual Property

All content on this website — including text, graphics, logos, images, videos, and design — is the property of Reach Realm or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written consent.

6. Earnings & Results Disclaimer

Any revenue figures, results, or performance metrics displayed on this website — including in case studies, testimonials, and marketing materials — are provided for informational purposes only. They represent the results of specific clients under specific circumstances and are not a guarantee or promise of future earnings.

Your results will vary and depend on many factors, including but not limited to your product, market conditions, business model, prior experience, advertising budget, and individual effort. Running a business involves risk, and there is no guarantee that you will earn any specific amount of money or achieve any particular outcome by using our services.

Reach Realm makes no representations or warranties regarding the accuracy, reliability, or completeness of any income or revenue claims. You are solely responsible for your own business decisions and results. We are not liable for any financial losses or damages that may result from your use of our services or reliance on information presented on this website.

7. Client Testimonials & Case Studies

Testimonials and case studies on this website reflect the experiences of individual clients. Results may vary and are not guaranteed. Past performance does not guarantee future results. These examples are shared for illustrative purposes and should not be interpreted as typical or expected outcomes.

8. Facebook / Meta Disclaimer

This website is not part of the Facebook or Meta website, nor is it endorsed by Facebook or Meta in any way. Facebook and Meta are trademarks of Meta Platforms, Inc. Reach Realm is not affiliated with, sponsored by, or associated with Meta Platforms, Inc. in any capacity beyond being an independent advertiser using the platform.

9. Google Disclaimer

This website is not part of the Google website, nor is it endorsed by Google in any way. Google, Google Ads, and YouTube are trademarks of Alphabet Inc. Reach Realm is not affiliated with, sponsored by, or associated with Google or Alphabet Inc. in any capacity beyond being an independent advertiser using the platform.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Reach Realm. We are not responsible for the content, policies, or practices of any third-party sites.

11. Limitation of Liability

To the fullest extent permitted by law, Reach Realm shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or our services. Our total liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

12. Disclaimer

The website and its content are provided “as is” without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Slovenia. Any disputes shall be resolved in the competent courts of Slovenia.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms of Service, please contact us at hello@reachrealm.com.